Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Order
Upon delivery, immediately check your items to ensure the vacuum seals are intact and the temperature is appropriately chilled.
Document Issues
If there is a quality concern, take clear photographs of the product and the shipping label to help our butchers investigate the issue.
Contact Support
Email our customer service team at support@thefatbutcher.com with your order number and the photos within 24 hours of receipt.
Resolution
Once reviewed, we will issue a credit to your original payment method or arrange for a priority shipment of replacement products at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing